Terms & Conditions

Welcome to RozanaBazaar.

By accessing or using our website, mobile application, or services, you agree to comply with and be bound by the following Terms & Conditions.

Please read them carefully before using our platform.

1. Acceptance of Terms

By accessing or using RozanaBazaar, you agree to these Terms & Conditions along with our Privacy Policy, Disclaimer, and other policies.

If you do not agree with any part of these terms, you should not use our platform.

Similar to standard e-commerce platforms, continued use of the service implies acceptance of updates and changes to these terms.

2. About RozanaBazaar

RozanaBazaar is a hyperlocal online platform that enables users to purchase fresh fruits, vegetables, and daily essentials.

We connect customers with local suppliers, vendors, and wholesale sources to provide fresh products with convenient delivery.

3. User Eligibility

  • You must be at least 13 years old to use our services
  • You agree to provide accurate and complete information
  • You are responsible for maintaining confidentiality of your account

Any misuse or false information may lead to account suspension.

4. Account & User Responsibilities

By using our platform, you agree that:

  • All information provided is true and accurate
  • You will not use the platform for illegal or unauthorized purposes
  • You will not attempt to harm, hack, or misuse the system

Violation of these terms may result in immediate termination of access.

5. Product Information & Pricing

  • All products listed are subject to availability
  • Prices may change based on market conditions and supply fluctuations
  • Product images are for representation only
  • Fruits and vegetables may vary in size, colour, and quality due to natural factors

We reserve the right to modify prices or discontinue products at any time.

6. Order Placement & Confirmation

  • Orders are confirmed only after successful placement on the platform
  • RozanaBazaar reserves the right to cancel or refuse any order
  • Customers must verify order details before placing

Incorrect details may lead to delivery issues, for which we are not responsible.

7. Delivery Terms

  • We provide Next-Day Fresh Delivery
  • Delivery timelines are estimated and may vary due to operational factors
  • Customers must be available at the delivery location

In case of failed delivery due to customer unavailability:

  • Re-delivery may be chargeable
  • Order may be cancelled without refund in certain cases

Delivery timelines are not guaranteed and may be affected by external factors such as weather, traffic, or supply issues.

8. Cancellation & Refund Policy

  • Orders can be cancelled within a limited time after placing
  • Perishable items (fruits & vegetables) are generally non-returnable
  • Refunds or replacements are applicable only in genuine quality issues

Customers must report issues within an hour of receipt of order.

9. Payments & Transactions

  • Payments can be made via available online or offline methods
  • All transactions are processed through secure payment gateways
  • RozanaBazaar is not responsible for payment failures due to bank or network issues

Customers are responsible for providing correct payment details.

10. Supplier & Platform Role

  • RozanaBazaar sources products from third-party vendors and suppliers
  • We act as a facilitator, not a manufacturer
  • While we ensure quality checks, complete control over supply is not always possible

12. Intellectual Property

  • All content, branding, logos, and materials belong to RozanaBazaar
  • Unauthorized use, copying, or reproduction is strictly prohibited

13. Privacy Policy

Your use of RozanaBazaar is also governed by our Privacy Policy.

By using the platform, you consent to the collection and use of your data as outlined in our policies.

14. Termination of Service

We reserve the right to:

  • Suspend or terminate accounts
  • Restrict access to services
  • Remove content or orders

This may occur without prior notice in case of violation of terms.

15. Changes to Terms

RozanaBazaar may update or modify these Terms & Conditions at any time.

Users are advised to review this page periodically. Continued use of the platform indicates acceptance of changes.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the Palghar Jurisdiction.

17. Contact Us

For any questions regarding these Terms & Conditions:

  • support@rozanabazaar.com
  • WhatsApp: +91 95292 20639
  • Phone: +91 95292 20639

> Final Note

RozanaBazaar is committed to providing a transparent, reliable, and customer-friendly experience.

These Terms & Conditions are designed to ensure clarity, protect users, and maintain smooth operations for everyone.