Payment Policy - RozanaBazaar

Effective Date: 19 September 2026

At RozanaBazaar, we aim to provide a secure, simple, and transparent payment experience for all our customers..

This Payment Policy outlines the terms related to payments made on our platform.

1. Accepted Payment Methods

We support multiple payment options for your convenience:

  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Cash on Delivery (COD)
  • Wallets (if applicable)

All payments must be made in Indian Rupees (INR) only.

2. Payment Processing

  • Payments are processed through secure third-party payment gateways
  • RozanaBazaar does not store sensitive payment details such as card numbers or CVV
  • Upon successful payment, you will receive a confirmation via Email / SMS / WhatsApp / Phone

RozanaBazaar acts only as a facilitator of payments, not a financial institution.

3. Order Confirmation

  • Orders are confirmed only after successful payment (for prepaid orders)
  • For COD orders, confirmation may be subject to verification
  • RozanaBazaar reserves the right to cancel or reject any order due to payment issues

4. Payment Failures

In case of payment failure:

  • The amount may be temporarily blocked by your bank
  • Failed transactions are usually reversed automatically within 3–7 working days
  • If the amount is not refunded within the expected time, please contact your bank first

RozanaBazaar is not responsible for payment failures caused by:

  • Bank authorization issues
  • Insufficient balance
  • Network or technical errors
  • Payment gateway failures

5. Refund Policy (Payment Related)

Refunds, if applicable, will be processed in the following cases:

  • Failed or unsuccessful transactions
  • Cancelled orders (as per cancellation policy)
  • Verified quality issues or non-delivery

Refund timelines:

  • Online payments: 1–2 working hours
  • Wallet refunds: May be processed faster
  • COD refunds: May be processed via bank transfer or wallet

Refunds will be issued to the original payment method wherever possible.

6. Pricing & Charges

  • All prices displayed are inclusive/exclusive of applicable taxes (as mentioned)
  • Additional charges (if any) such as delivery fees will be clearly shown before payment
  • Prices may change based on market conditions without prior notice

7. Fraud Prevention & Verification

To ensure secure transactions:

  • RozanaBazaar may verify customer details before processing orders
  • Suspicious or fraudulent transactions may be cancelled
  • Additional identity verification may be requested in some cases

This helps protect both customers and the platform.

8. Payment Disputes

In case of any payment-related dispute:

  • Customers should contact RozanaBazaar support with transaction details
  • We will investigate and resolve the issue within a reasonable time
  • Final resolution may depend on payment gateway or banking partner decisions

9. Limitation of Liability

RozanaBazaar shall not be liable for:

  • Payment failures due to banking or network issues
  • Unauthorized transactions caused by user negligence
  • Delays in refunds caused by banks or payment providers

Users are advised to keep their payment credentials secure at all times.

10. Changes to Payment Policy

RozanaBazaar reserves the right to update or modify this Payment Policy at any time.

Users are encouraged to review this page periodically for updates.

Contact Us

For any payment-related queries or issues: