Shipping / Delivery Policy - RozanaBazaar

Effective Date: 07 July 2026

At RozanaBazaar, we are committed to delivering your daily essentials on time, reliable, and transparent manner.

This Shipping / Delivery Policy explains how orders are processed, shipped, and delivered.

1. Order Cancellation Policy

  • Orders can be cancelled only before they are processed or dispatched
  • Once the order is packed or out for delivery, cancellation may not be possible
  • RozanaBazaar reserves the right to cancel any order due to:
  • Product unavailability
  • Pricing errors
  • Suspicious or fraudulent activity

This is standard in e-commerce where cancellation is restricted after dispatch.

2. Refund Policy

Refunds are applicable under the following conditions:

Eligible Cases for Refund

  • Product delivered is damaged, rotten, or spoiled
  • Wrong product delivered
  • Missing items in the order
  • Product quality not as per reasonable expectations

Under Indian consumer norms, refund/replacement is expected when goods are defective or not as described.

Refund Process
  • Customers must raise a complaint within same day of delivery (preferably within a few hours)
  • Supporting proof (photos/videos) may be required
  • Once verified, refund will be processed
Refund Timeline
  • Online Payments: 1–2 working hours
  • Wallet Credit: Faster processing
  • COD Orders: Refund via bank transfer or UPI

Refunds are processed to the original payment method wherever possible.

3. Return Policy (Important for Perishable Items)

Due to the nature of products (fruits & vegetables):

Non-Returnable Items
  • All perishable goods are generally non-returnable
  • Items once accepted at delivery cannot be physically returned

As per standard industry practice, perishable goods are usually excluded from returns.

Exception for Returns (Rare Cases)
Returns may be accepted only if:
  • The product is completely unusable (spoiled/damaged at delivery)
  • Issue is reported immediately at the time of delivery
In such cases, RozanaBazaar may:
  • Arrange return pickup (if applicable) OR
  • Offer refund/replacement without return

4. Exchange Policy

We provide replacement (exchange) in the following situations:

Eligible for Exchange
  • Wrong item delivered
  • Poor quality or damaged product
  • Missing or incomplete order
Exchange Conditions
  • Issue must be reported within same day of delivery
  • Product should be unused and in original condition (where applicable)
  • Exchange is subject to availability of the product

If replacement is not available, a refund will be issued instead.

5. Return / Exchange Process

To request a refund, return, or exchange:

1. Contact support via WhatsApp / Call / Email
2. Share:
  • Issue must be reported within same day of delivery
  • Product should be unused and in original condition (where applicable)
  • Exchange is subject to availability of the product
3. Our team will verify and respond within 24 hours
4. Resolution (refund/replacement) will be initiated

6. Non-Eligible Cases

Refund / Return / Exchange will NOT be applicable if:

  • Customer changes mind after delivery
  • Minor natural variations in size, colour, or taste
  • Product is partially used or consumed
  • Complaint raised after allowed time window
  • Incorrect delivery details provided by customer

7. Delivery Failure & Refund

  • If delivery fails due to customer unavailability, refund may not be applicable
  • Re-delivery charges may apply
  • If RozanaBazaar fails to deliver, full refund will be processed

8. Quality Assurance Commitment

We ensure:

  • Careful selection and packing
  • Fresh sourcing from trusted suppliers
  • Basic quality checks before dispatch

However, natural variations in fruits and vegetables are unavoidable.

9. Legal Compliance

This policy is aligned with:

  • Consumer Protection Act, 2019
  • E-commerce Rules, 2020

Customers are entitled to fair resolution in case of defective or misrepresented products.

10. Changes to Policy

RozanaBazaar reserves the right to update this policy at any time without prior notice.

Users are advised to review this page periodically.

Contact Us

For any refund, cancellation, return, or exchange request: